Our Terms and Conditions
TERMS OF SERVICE
The Nutritional Therapy Descriptor
Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.
Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.
The Nutritional Therapist (NT) requests that the Client notes the following:
The degree of benefit obtainable from Ketogenic Metabolic Therapy may vary between clients with similar health problems and following a similar programme.
Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
Nutritional advice is not a substitute for professional medical advice and/or treatment.
Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.
The Client understands and agrees to the following:
I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
I understand that the advice is personal to me and may not be appropriate for others.
I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.
1. Terms of engagement
You are engaging us to provide the services as specified at the time of purchase.
These Terms will become binding on you and us, and a Contract will come into effect between you and us only upon confirmation of your order issued to you by. We are not bound by the order unless we confirm it via Practice Better.
If there is any conflict between these Terms and any terms of the order, the order will take priority.
2. Representations
You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
3. Provision of Services
We will supply the services to you from the date set out in the order. The period of provision will be the period set out in the order.
The services that we provide are structured as packages with a set number of appointments specified at time of purchase. Payment for packages is required upfront and before your initial appointment. A payment plan for packages is offered for your convenience, but please note that this does not equate to a "pay as you go" option and packages/ payments may not be cancelled once services have commenced. Monthly payments may not correlate with the number of appointments used.
We will make every effort to provide the services on time. However, there may be delays due to an Event Outside Our Control. See clause 14 below for our responsibilities when an Event Outside Our Control happens.
We will need certain information from you that is necessary for us to provide the services. Examples include Health Questionnaire, Diet Diary and Metabolic Assessment Form which must be submitted within a specified time period as noted in the form. The forms are available online via Practice Better. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may defer the services at short notice and a late cancellation fee will be charged. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we defer the services under this clause 3.3, this does not affect your obligation to pay any invoices we have already sent you.
If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.
4. Cancellation
Before we begin to provide the services, you have the following rights to cancel our services:
You may cancel any order for Services with at least 4 working days notice before the initial appointment by emailing: hello@autoimmunecliniclondon.com. We will confirm your cancellation in writing to you.
If you cancel an Order under clause 4.1 (a) and you have made any payment in advance for services that have not been provided to you, we will provide you a full refund minus a £75 admin fees;
however, no refund will be issued if the order is cancelled with less than 4 working days notice before the initial appointment or if we have already started providing the services by that time.
where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.
If we have started providing the services, you have no right to cancel.
5. Termination
We may terminate the contract for services at any time with immediate effect by giving you written notice if:
you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or
you break the contract in any other material way and you do not correct or fix the situation within 14 days of us asking you to in writing.
You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.
8. Price and payment
Prices of the services are specified in writing prior to purchasing our services. We may change our prices any time, but that will not affect the prices for confirmed orders.
Payment for services is to be made online or by telephone in advance.
If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
9. Sessions, rescheduling and cancellation
Each appointment at which the Services are provided (Appointment) will either take place over the telephone, via virtual video calling or in person at a venue agreed in advance.
Either party may reschedule an Appointment by notice in writing, by email or by telephone to the other no less than 3 working days prior to the start of the Appointment.
If you reschedule an Appointment then you must pay the following admin fees:
no admin fee if you reschedule a Session more than 3 working days before the start time of the Appointment; and
The full admin fee of £75 if you cancel the Appointment on or less than 3 working days prior to the start time of the Appointment. The admin fee is payable immediately upon receipt of the invoice and before making a new booking.
If you reschedule an Appointment (virtual, telephone or in person) with less than 24 hours notice, the Appointment will be considered as "used" and it will not be possible to reschedule it.
If you fail to attend your Appointment and do not contact us prior to your Appointment to reschedule, the Appointment will be considered as "used" and it will not be possible to reschedule it.
If either party needs to reschedule an Appointment, we will re-schedule the Appointment at the earliest mutually convenient time.
We will ask you to complete a health questionnaire and diet diary and other forms that may be relevant in advance of your first Appointment. These must be completed a minimum of 2 working days prior to your first appointment and you agree to provide true and accurate answers to the questions.
If you contact us between scheduled Appointments then we may at our discretion provide a brief response to you free of charge. If however we consider that more time is needed to deal appropriately with your communication then we may either:
advise you to book an Appointment; or
inform you of the time needed to spend in responding to you and the fee which would be payable by you for such a response. We will obtain your approval to such fee before incurring any fees.
Hours of business are 9am to 6pm Monday to Friday – all enquiries and questions will be dealt with during these hours only and within 3 working days.
10. Confidential information
We acknowledge that in the course of providing the Services we will have access to Confidential Information.
We agree not to (except in the proper course of our duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:
any use or disclosure authorised by you or required by law;
any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or
any information which is already in, or comes into, the public domain.
11. Limitation of liability
Nothing in this clause 9 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
You assume all risks of taking part in the Sessions, including but not limited to the risks of trying new foods, dietary changes, food supplements and making lifestyle changes.
Due to the nature of coaching, we do not guarantee any particular results. The degree of benefit obtainable from the programme may vary between clients with similar health problems and following a similar nutritional therapy programme. As with any endeavour, success is dependent on many factors, most notably your personal motivation, commitment and compliance in following the programme.
We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and us providing the Services.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Services.
12. Medical disclaimer
Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions. Any information or guidance we provide is not a substitute for the consultation, diagnosis and/or medical treatment of your doctor or healthcare provider.
You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.
If you have any specific questions or concerns about any medical matter, including any symptoms you have, you should consult your doctor or healthcare provider as soon as possible.
If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.
If you are receiving treatment from your GP, or any other medical provider, you should tell him/her about any nutritional strategy provided in your programme. This is because of any possible reaction between your medication and the nutritional therapy programme.
It is important that you inform us about any medical diagnosis, medication, herbal medicine or food supplements, or any change to these, as this may affect the programme.
If you are unclear about the agreed programme / food supplement doses/time period, you should contact us promptly for clarification.
You must contact us immediately in the event of any adverse effect suffered as a result of taking a supplement prescribed to you, or in the event of a change to your medication.
You must contact us should you wish to continue any specified supplement for longer than the original agreed period, to avoid any potential for adverse reactions.
13. Circumstances beyond our control
If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.
Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.
If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:
you will be notified as soon as reasonably possible; and
the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.
If Circumstances Beyond Our Control occur and continue for more than 30 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 30 days.
14. Miscellaneous
This contract is only between you and us. No other third person shall have any rights to enforce any terms.
Each paragraph of these Terms is separate and distinct form other. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.
Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.
English law governs these Terms and contract between you and us. English courts will have juridiction on any dispute that may arise out of this Terms or contract between you and us.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@ikrt.org.
Our contact information is posted below:
Integrated Ketogenic Research and Therapies
Privacy Policy of www.autoimmunecliniclondon.com
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
Owner and Data Controller
TYPES OF DATA COLLECTED
The owner does not provide a list of Personal Data types collected.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
METHODS OF PROCESSING
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
LEGAL BASIS OF PROCESSING
The Owner may process Personal Data relating to Users if one of the following applies:
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Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
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provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
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processing is necessary for compliance with a legal obligation to which the Owner is subject;
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processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
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processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
PLACE
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
RETENTION TIME
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
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Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
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Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
THE RIGHTS OF USERS
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
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Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
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Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
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Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
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Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
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Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
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Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
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Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
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Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
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DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
HOW TO EXERCISE THESE RIGHTS
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
LEGAL ACTION
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
ADDITIONAL INFORMATION ABOUT USER'S PERSONAL DATA
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
SYSTEM LOGS AND MAINTENANCE
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
INFORMATION NOT CONTAINED IN THIS POLICY
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
HOW “DO NOT TRACK” REQUESTS ARE HANDLED
This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
CHANGES TO THIS PRIVACY POLICY
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.